Playtide – Help and Support

What is Playtide?

Playtide is a player for your own IPTV sources: Xtream accounts and M3U playlists. The app contains no channels, films, series or other media content, and we do not sell or broker access to content. You need a source of your own whose content you are permitted to use.

How do I set up a source?

1. On iPhone, iPad or Mac, open the app's settings. This takes you to the setup.
2. Choose “Quelle hinzufügen” (Add source).
3. For an Xtream account, enter the server address, username and password; you bring your own legally obtained sources. For an M3U playlist, enter the address of the playlist and, if available, the address of the programme guide (XMLTV).
4. Save the source and tap it to connect.

How does the source get onto my Apple TV?

You set up sources on iPhone, iPad or Mac. They appear on the Apple TV via iCloud if the same Apple ID is signed in there. This can take a few minutes.

You can also load a simple M3U playlist directly on the Apple TV: Settings, then “Wiedergabe & EPG” (Playback & EPG).

What is free and what is part of Premium?

You can play a simple M3U playlist for free. You enter it in the settings under “Wiedergabe & EPG” (Playback & EPG) as your own playlist.

Playtide Premium unlocks sources: Xtream accounts and M3U playlists with programme guide and iCloud sync, plus films and series, catch-up and multi-view. Subscriptions start with a 7-day free trial. You can see the prices in the app. A purchase is valid on iPhone, iPad, Mac and Apple TV with the same Apple ID.

How do I manage or cancel my subscription?

You manage subscriptions with Apple. In the app, “Abo verwalten…” (Manage subscription) under “Premium” takes you there. You can also reach subscription management in the settings of your iPhone or iPad under your name and “Subscriptions”, or via apps.apple.com/account/subscriptions. A subscription renews automatically unless you cancel it at least 24 hours before it expires.

How do I restore a purchase?

Open the app's settings, then “Premium”, and choose “Käufe wiederherstellen” (Restore purchases). The device must be signed in with the Apple ID you used for the purchase.

Syncing does not work

• The same Apple ID must be signed in to iCloud on all devices.
• iCloud must be turned on for Playtide.
• In the app's settings, under “iCloud-Sync” (iCloud sync), choose “Mit iCloud synchronisieren” (Sync with iCloud).

A channel or film does not play

All content comes from your source. Reload the source with “Aktualisieren” (Refresh). If that does not help, contact the provider of your source. We have no influence over the content or its availability.

How do I delete my data?

You remove sources, profiles and favourites in the app. If you delete the app, the data on the device is removed as well. You delete data in iCloud in your device's iCloud settings. You can find more on this in the privacy policy.